If you do not want to drive you can take public transport: by train (for example with the Frecciarossa, Roma-Bolzano takes 4 hours! Firenze-Bolzano in just 2 and a half hours! Transfers from outside the station right to the hotel), or by plane and transfers from the valley with the Fly Ski shuttle (in the winter). It is also possible to hire a car with AVIS in Canazei or Hertz in Bolzano. You will find them at the hotel.

It is possible to send luggage with collection / delivery from home. The Hotel has an agreement with a trusted courier that works all over Italy. Once they arrive they will be delivered directly to your room, and likewise on departure they will be taken from your room and delivered to the courier by the hotel.

No stress with driving the car stays in the garage…

The Ciarnadoi Hotel has its own minibuses to take guests around the valley area and if necessary to and from Bolzano (service for an additional charge).

In winter the service is free according to a timetable to the cable car stations of Catinaccio-Ciampedie and Bufaure (Sella Ronda) in the valley.

Each room has a free parking space outside. A parking space for one car per room is included. Some parking spaces are located in front of the entrance and assigned in order of reservation, others are in the car park above the hotel, approx. 70m. It is possible to reserve the garage for a small supplement. This way, luggage management takes place under cover, you can reach the room floor directly by lift, and your car is safe, protected from the weather in both winter and summer.

• 80 m. from the bus/ski bus stop to passo Carezza/Costalunga, Lago di Carezza, Bolzano;
• 300 m. from the play area and fitness trail in the woods on the trail to Vael and Ciampedie mountain huts;
• 700 m. from the centre of the village (Ski School-Shops-Pharmacy-Tourist Information-Post Office- Alpine Guides-Banks- the Police Station-The Red Cross- The Fire brigade-Mountain Rescue – Church – Doctor- Dentist etc.) and the Catinaccio cable car station in the valley (with a comfortable footpath); the cable car access has an escalator;
• 1,7 km rom A & E – the Emergency Medical Service – the FassaCoop Shopping Centre – the Ladin Museum – the Ladin Cultural Institute – St. John’s Church – A Sports Centre with a football field/tennis courts/ a climbing wall – Cycle Lane;
• 2,8 km Therapeutic Terme Dolomia and QCTerme;
• 10 min. (by car) from the “Scola” ice rink in Alba;

To complete your booking we recommend you send a brief confirmation and a deposit (the hotel will confirm receipt of it) equal to a third of the total cost of your stay (if your arrival is within 7 days of booking the entire amount of the stay must be paid) by bank transfer to:

Lorenz Otto Hotel Ciarnadoi
IBAN: IT18W 08065 35780 00030 8262276
Reason “DEPOSIT (…date of your stay)”
which we ask you to pay within 24 h of the offer.

The balance must be paid the day after your arrival. You can pay the balance:

• In cash (within the limits imposed by law)
• By bank transfer (the bank transfer must be received at least two days before your departure)
• By debit card
• By credit card Visa/MasterCard

The “tourist tax” in Val di Fassa is € 2,50 per person per night for a maximum of 10 days; children under the age of 14 are exempt by providing an identity card.

Once the booking is confirmed and the deposit is paid by the guests the contract is finalised and the regulations listed above and below become valid to all effects.

To cancel your booking we kindly ask you to observe the following conditions:

• for cancellations up to 15 days before arrival there is no penalty, the deposit will be returned and only € 20 will be retained for administrative purposes;
• from 15 days to 7 days before arrival 35% of the total cost of your stay will be retained (the deposit);
• from 7 to 0 days before arrival you will be required to pay the entire cost of your stay.
• for bookings made less than 8 days before arrival the entire amount of the stay must be paid when booking.

Meals are not interchangeable (e.g. breakfast on arrival with breakfast on departure): the price is calculated as a lump sum from dinner on the arrival date to breakfast on the departure date.

Warning: for late arrivals, early departures, fewer people compared to the booking and meals not taken there is no price reduction for whatever reason; we ask you to understand that the services just as much as the hotel are provided and available and must be paid for.

To avoid unpleasant losses we strongly recommend you take out Insurance that covers both the impossibility of starting and the need to interrupt your stay. All Insurance companies have a policy especially for this, for example: columbusassicurazioni or care4uhotel.

We understand that unfortunate events can happen but we kindly ask you not to insist on reimbursement requests or refusals to pay any amounts which would make it impossible for us to safeguard our business.