HOLIDAY YES, BUT SAFE!
Your safety is our first priority. For this reason, some precautions are taken to prevent the spread of the Coronavirus.
The measures described below are useful to ensure a safe and relaxing holiday. They comply with the legal provisions in force in the Autonomous Province of Trento.
All staff members are provided with mouth and nose protection, and disinfect their hands regularly. Our staff have been properly trained and take all necessary precautions all times to ensure everyone's safety. Hygiene and cleanliness have always been a priority.
There are hand sanitiser dispensers in the hotel. The surfaces in common areas are cleaned and disinfected several times a day. There is good ventilation in all rooms.
There is a 2 METRE DISTANCE rule between the people, throughout the Hotel and outside. This rule does not apply to people staying in the same room.
A face mask is required (from 6 years of age) in all common areas: corridors, bar, restaurant, stairs, lift. It is NOT required in the swimming pool or in the saunas.
In outdoor areas, if the distance between people is at least 2 metres, a mask is not required. A mask is obviously not compulsory when eating or drinking.
Tables and surfaces are also regularly disinfected. Table linen are washed and sanitised by an external company, which has already communicated its protocols for ensuring fabric hygiene.
Check-in: you can send us your registration details from your home, online, using the forms we have already used.
Check-out: In order to shorten the time spent at reception, we will send you an overview of your bill in advance by e-mail if you wish.
Please observe the minimum distance markings, which must always be 1 metre between the guest and reception.
POS and room-opening cards are disinfected after each guest's use.
Each room is disinfected before the arrival of a new guest. During the daily cleaning all surfaces are disinfected and the room ventilated.
We ask our guests to wash their hands thoroughly before leaving the room and to leave the window open.
We ask guests to wear a mask until they reach their table and to disinfect their hands before entering the room. The distance between tables has been further increased so that it is at least 2 metres.
Only guests from the same room and family can sit at the same table. The restaurant is cleaned and disinfected at scheduled intervals.
On request, breakfast and dinner are served in your room at an extra charge. Please contact the Reception for further information.
In the kitchen everything is prepared with the utmost care and attention. Surfaces are regularly disinfected; masks and gloves are used.
You do not need to wear a mask when sitting at a table in the restaurant or bar.
At the buffet it is required to wear a mask, disinfecting the hands at every access and maintaining the interpersonal distance (2 metres).
The buffet route is unidirectional. Only one person per table is allowed in at a time. Children under 14 are not admitted.
LOUNGE AND BAR
It is not possible to approach the bar counter. Drinks are ordered and consumed at the tables. The distance between them is further increased to at least 1 metre.
The bar, including the tables, is cleaned and disinfected regularly.
BEAUTY TREATMENTS. All SPA staff wear mouth and nose protection. Cabins and equipment are disinfected after each treatment. Facial treatments are not available.
SAUNA. The heat of the sauna and the hot steam of the Turkish bath do not allow the transmission of the virus.
Saunas can be used simultaneously by people living together and by people occupying the same room.
Use of the saunas is by reservation, according to the number of guests in the area. Minimum interpersonal distances must be respected when meeting other guests.
SWIMMING POOLS AND WHIRLPOOLS. Normal chlorination of bathing water prevents the transmission of the Coronavirus through water. Swimming pool and whirlpools can be used if the minimum distance between people is 2 metres. As usual, people living together and/or occupying the same room are not obliged to keep the distance.
The swimming pool can accommodate a maximum of 14 people at the same time.
Unfortunately, it is NOT possible to use the games halls or the bathrooms on the ground floor.
CHANGED TERMS AND CONDITION for CORONAVIRUS
Travel remains our shared passion and the carefree planning of your trip is our priority.
Due to Coronavirus-related causes, stays may be cancelled or postponed free of charge up to 5 days prior to arrival: National/interregional border closures, Increased national outbreaks, Restrictions enacted by governmental authorities.
Our anti Covid-19 guidelines are adapted to WHO recommendations and regional and national health regulations.
We are happy to answer any questions you may have.
The hotel will promptly adopt any future changes made by the competent authorities. It is everyone's hope that the measures can be gradually relaxed and you can fully enjoy every opportunity your holiday has to offer.
See you soon, Fam. Lorenz and the Ciarnadoi staff.